Depending on the area of concern, the next stages can be a dynamic road test with the computer on the vehicle monitoring data as we drive. It can also involve taking the vehicle through different situations to provide a true picture of what is needed.
From there, we will be best placed to provide the next steps, such as part replacement, physical mechanical component testing or the utilisation of other tools such as a smoke tester, Thermal imager and scoping to ensure we get the desired outcome.
We currently have a Fixed First Visit rate of 98.4%, which we are very proud of and, in fact, is a lot higher than most of the franchised dealer groups.
